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Whether you need styling guidance, custom sizing assistance, or order updates, our dedicated jewellery concierge is at your service.
Customer Support
Operating Hours
Mon–Sat, 10 AM – 6 PM IST
Sunday closed for studio maintenance
Studio & Office
Prete Jewels, Kerala, India
Instant Self-Service
Quick Answers
Common questions about shipping, returns, and authenticity.
How long does delivery take?
Orders dispatch within 1–2 business days. Express delivery takes 2–5 days across major Indian metros with live SMS tracking.
Is Cash on Delivery available?
Yes, Cash on Delivery is available across 25,000+ Indian pincodes. You can verify your pincode right at checkout.
What is your return policy?
Replacement for damaged or wrong items. Upon receiving the order, customers are requested to take an unboxing video and share it with Prete customer care within 48 hrs along with the replacement / exchange request.