Returns & Refunds

Thank you for choosing Prete Jewels for your purchase. We truly appreciate your trust. If something isn't right, we're here to help.

Unboxing video required

Upon receiving the order, customers are requested to take an unboxing video and share it with Prete customer care within 48 hrs along with the replacement / exchange request.

Return window

Returns, exchanges or refunds are applicable only within 7 days after receiving the products. Customers must raise a return request within this period from My Account → Returns or by contacting support.

Eligibility

Replacements, exchanges and refunds are applicable only on items that:

• have a manufacturing defect,
• are a wrong item sent, or
• got damaged during transit.

Refunds

Once the request is approved, prepaid orders are refunded to the original payment method. For Cash on Delivery orders we refund to your bank account or UPI.

Need help?

Support or [email protected] (Mon–Sat, 10 AM – 6 PM IST).