Frequently Asked Questions

What is your jewellery made of?

Our pieces are fashion jewellery: brass or 316L stainless steel bases with an 18K gold plated finish. Each product page lists its material.

How do I keep my jewellery shining?

Keep it away from water, perfume and lotions, wipe it with a soft cloth after wearing and store it in its pouch. Pieces in our Anti-Tarnish range are made to hold their shine for longer. See the care guide.

Do you offer Cash on Delivery?

Yes, COD is available on most pincodes for orders up to ₹10,000. Choose it in the payment step at checkout.

How much is shipping?

Free above ₹999; otherwise ₹79. Orders are dispatched within 1–3 working days and usually arrive 4-7 business days after dispatch.

How do I track my order?

Use Track Order with your order number and email or phone, or see My Orders.

Can I return an item?

Replacement is available within 7 days of receiving your order for damaged or wrong items. Upon receiving the order, customers are requested to take an unboxing video and share it with Prete customer care within 48 hrs along with the replacement / exchange request. See our Returns Policy.

How do I find my ring or bangle size?

Tap “Size chart” on any ring or bangle product page for the chart and step-by-step measuring tips. Pieces without a listed size are Free Size (adjustable).