Privacy Policy

This policy explains how Prete Jewels ("we") handles your personal data in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

What we collect

Contact details: name, email address, phone number.
Order details: shipping and billing addresses, items purchased, GSTIN if provided.
Payment information is collected and processed by our payment partner Razorpay. We never see or store your full card, UPI or bank credentials.
Usage data such as pages viewed, device and approximate location, via cookies and analytics.

How we use it

To process, ship and support your orders, returns and refunds.
To send order and delivery updates by email, SMS or WhatsApp.
To send offers only if you opt in. You can unsubscribe at any time.
To prevent fraud and meet legal and tax obligations.

Sharing

We share only what's necessary with service providers who help us run the store: payment processing (Razorpay), shipping partners (Shiprocket and its couriers), email and messaging providers, hosting and analytics. We do not sell your personal data.

Retention & security

We keep order records as long as required by tax law and delete or anonymise other data when it is no longer needed. Data is encrypted in transit and access is restricted to authorised staff.

Your rights

You may access, correct or request deletion of your personal data, or withdraw consent for marketing, by writing to [email protected].